Salary range: ~RM2000

Job Description

JOB SCOPES:

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

How to Apply

CONTACT NO ; 0139393455

Job Categories: Telecommunication. Job Types: Full-Time. Salaries: ~RM2000.

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