20 Mar 2019

Full-Time Telemarketing

Agensi Pekerjaan Crest Force – Posted by Ummu Shah Alam, Selangor, Malaysia

Salary range: ~RM3000

Job Description

Responsibilities:
• Responsible for handling incoming calls for opportunities
• Process enquiries and proactively resolve customer issues & challenges effectively
• Build strong internal and external relationship through customer service support and delivery
• Convert incoming enquiries into sales or secure appointment for site inspection
• Identify and follow-up opportunities to gain new customers and conduct upselling to existing customers
• Proactively call to convert jobs into contracts
• Identify and follow-up complaints from newly signed up customers to prevent pre-mature termination
• Process all customers’ contracts and job orders in timely manner
• Effectively plan Residential Specialist’s work for optimum productivity
• Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately
• Ensure the sales loop is reported accurately on daily basis
• Work out and agree on a payment plan with customer and support Residential Specialist as and when necessary
• Any other task or duties that maybe assigned from time to time

Requirements:
• Minimum a Diploma in related discipline of studies with proven track record in telemarketing environment
• Highly successful at converting incoming enquiries into sales or secure appointment for site inspection
• Good communication skills and has the ability to communicate fluently on the phone
• Call centre experience is an added advantage
• Good planning and organisational skills with attention to details
• Ability to prioritise tasks with effective time management
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges

How to Apply

Interested candidates shall send their updated CV to ummu@crestforce.net **Only shortlisted applicants will be given a call.

Job Categories: Marketing. Job Types: Full-Time. Salaries: ~RM3000.

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