27 May 2022

Full-Time Customer service specialist

wingo starr group – Posted by Wingo Starr Group Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Salary range: ~RM2000

Job Description

JOB DESCRIPTION:
Engage with customers by telephone/whatsapp to provide information about products or services or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review policy & terms to determine compliance matters. Maintain and update SOP and record.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Ensuring Customer Service satisfaction with clients

JOB HIGHLIGHTS:
Monthly Commission up to RM2000 (not including basic salary)
EPF, SOCSO included
Yearly Bonus
Allowances & Annual Leave provided

REQUIREMENTS:
Malaysian Citizen
Minimum SPM or higher
Preferably with outspoken personality
Computer Literate (microsoft office (word, excel)
Excellent communication skills including active listening.
Service-oriented and able to resolve customer complaints
Proficient computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Some experience with the product or service to which the specialist will be assigned preferred.

How to Apply

Contact us at: 03-33852417 / 013-9393455 Or email your application to wingo.talent@gmail.com

Job Categories: Customer service. Job Types: Full-Time. Job Tags: 59200. Salaries: ~RM2000.

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