Full-Time Telemarketing
Salary range: ~RM3000
Job Description
Responsibilities:
• Responsible for handling incoming calls for opportunities
• Process enquiries and proactively resolve customer issues & challenges effectively
• Build strong internal and external relationship through customer service support and delivery
• Convert incoming enquiries into sales or secure appointment for site inspection
• Identify and follow-up opportunities to gain new customers and conduct upselling to existing customers
• Proactively call to convert jobs into contracts
• Identify and follow-up complaints from newly signed up customers to prevent pre-mature termination
• Process all customers’ contracts and job orders in timely manner
• Effectively plan Residential Specialist’s work for optimum productivity
• Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately
• Ensure the sales loop is reported accurately on daily basis
• Work out and agree on a payment plan with customer and support Residential Specialist as and when necessary
• Any other task or duties that maybe assigned from time to time
Requirements:
• Minimum a Diploma in related discipline of studies with proven track record in telemarketing environment
• Highly successful at converting incoming enquiries into sales or secure appointment for site inspection
• Good communication skills and has the ability to communicate fluently on the phone
• Call centre experience is an added advantage
• Good planning and organisational skills with attention to details
• Ability to prioritise tasks with effective time management
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
How to Apply
Interested candidates shall send their updated CV to ummu@crestforce.net **Only shortlisted applicants will be given a call.934 total views, 1 today
